Shipping policy
ORDER PROCESSING:
Please allow 24 hours to process your order. Expect an email within 2-7 business days to let you know your order is on the way!
STORE PICKUP - 6019-20, Quasab Pura Road, Sadar Bazar, Delhi, 110006
Orders can be picked up daily, from 9:00am to 8:00pm.
An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button.
Local delivery is available for addresses within 35kms of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders that are placed before 3PM will be delivered the same day. Orders placed after 3PM will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping rates apart from local delivery are decided according to the total weight of your parcel. We do not ship outside of India at this time.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 3 to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at krishanlalmasalewale@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at krishanlalmasalewale@gmail.com or contactus@klwmasale.com